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Find answers to common questions and get support for your Kofix coffee machine
Frequently Asked Questions
Troubleshooting Guide
Machine Won't Turn On
- •Check if the power cable is properly connected
- •Verify the outlet is working by plugging in another device
- •Check the power button - hold for 3 seconds
- •If still not working, contact our support team
Weak Coffee Output
- •Ensure you're using fresh, quality coffee beans
- •Check the grind size - should be medium-fine
- •Clean the group head and basket thoroughly
- •Verify water pressure is at optimal level
Water Leaking
- •Check if the water tank is properly seated
- •Inspect seals and gaskets for damage
- •Ensure the drain valve is closed
- •Run a cleaning cycle to clear any blockages
Strange Noise During Operation
- •This is usually normal during the heating phase
- •Ensure the machine is on a stable, level surface
- •Check for any loose internal components
- •If noise persists, contact support
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